FAQ | Serenity BCM

2. What is your address?

Our mailing address is Serenity Books, Candles, and More, P.O. Box 581, New Caney, Texas, 77357, and our online store is available 24/7.

1. What is Serenity Books, Candles, and More?

Serenity Books, Candles, and More is a cozy, community-focused bookstore offering a unique selection of indie books, organic soy candles, and novelties.

1. Do you sell both new and used books?

Yes, we offer a selection of new books, especially from self-published authors, and a variety of gently used books at affordable prices.

2. How can I feature my book in your store?

We welcome indie and self-published authors to showcase their books online! Contact us for our “Author Partnerships” page to learn more about our listing options and pricing.

2. Do you offer custom or personalized candles?

Currently, we focus on our signature collection.

1. What types of candles do you sell?

We offer a curated selection of organic soy candles, featuring captivating fragrances like ‘Twigs & Berries', 'Peach Nectar’, ‘Lemon Chiffon’, and more. Each candle is handcrafted with premium ingredients for a clean burn.

3. When can I expect my order to arrive?

Orders are typically processed within 2-3 business days. Delivery times vary by location but generally range from 5-7 business days.

2. How much does shipping cost?

We offer a $5 flat rate per book for standard shipping, with additional costs depending on weight and destination. Details can be found on our “Shipping Policy” page.

1. Do you ship books and candles?

Yes, we ship books, candles, and other products within the United States. Shipping rates apply and are calculated at checkout.

1. What is your return policy?

All sales are final. However, if you are not completely satisfied with your purchase, we will gladly exchange the item for an item of equal or greater value.

2. How do I start a return?

To initiate a return, contact our customer service team at contact@serenitybcm.com and attach a photo of the damaged product. We’ll gladly guide you through the process.

2. Can I follow you on social media?

Yes! Follow us on Facebook and Instagram to stay updated on new arrivals, events, and exclusive offers.

1. How can I get in touch with you?

If you have any questions, please email us at contact@serenitybcm.com or visit our Contact page. We’re here to help!