Shipping
and
Return Policies
Shipping Policy
Processing Time:
Orders are typically processed within 1-3 business days.
Shipping Methods:
We offer standard shipping. Delivery times vary based on your location.
Shipping Rates:
Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
International Shipping:
We currently only ship within the continental U.S.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package.
Damaged orders:
If your order arrives damaged, please contact us within 7 days of delivery for assistance.
Return & Exchange Policy
No Refunds: All sales are final. We do not offer refunds on any products purchased.
Exchanges: If you are not completely satisfied with your purchase, we will gladly exchange the item for an item of equal or lesser value.
Exchange Process: To initiate an exchange, please contact our customer service team within 7 days of receiving your order. Products must be in their original condition and packaging.
Exclusions: Certain items may be excluded from exchanges due to hygiene or safety
regulations.
Shipping Costs: Customers are responsible for any shipping costs associated with exchanges. We will cover the shipping costs for exchanges and replacements only if the item received is incorrect or defective. If you have any questions or concerns, please feel free to reach out to our customer service team at contact@serenitybcm.com.